Hazel Sia is currently a tele-communication entrepreneur who serves Maxis, Telekom Malaysia, Redtone, P1 and others. She is a certified professional trainer by Quest Learning, UK's IPMA. Besides she has been trained by world renown trainers like J. Anrahim, T. Harv Eker, Robert Kiyosaki, Marshall Silver in the area of soft skills and personal development.

Her past experience early days in Singapore Airlines & Cathay Pacific for more than 6 years has exposed her to tremendous customer service & etiquette training. From there, she has built her cross cultural and international etiquette knowledge that deeply enhances her personalities and interpersonal communication skills. After quitting her flying job, she started her own Design & Printing company with her partner in China & Hong Kong during the 1990 to serve mainly the premium international hotels such as Holiday Inn, Sheraton, Marriott, Shangri-La, Harbourview Hotels and many others. From there, she has gathered valuable experiences in customer service and marketing in the competitive market of mainland China.

Her versatile international working experience in various countries has exposed her to a higher standard of client servicing. After gaining an intense experiences and knowledge, she decided to start sharing her skills in this area to upgrade the standard of servicing in order to upgrade the Malaysia’s servicing standard. Her language fluency in English, Malay, Mandarin and Japanese also is an added advantage for her to deliver the message to different group of audiences precisely.

For the past few years, she has trained HOYA Lens/ Vision Care Sdn Bhd (Japanese-owned), Woongjin COWAY Malaysia Sdn Bhd (Korean-owned), Tiffany (American Luxury Jeweler), Papparich , Lafarge (French Cement and Concrete company), Spazio Interior Design Sdn Bhd , Maxi , Touch N Go , EXIM Bank , Bonia Group , Diamond Water and many others. Hazel strongly believes that “Excellence Customer Service is the key for Business Success” and her mission is to build Malaysian retail and service industry into the standard of international excellence and proficiency.

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